Frequently Asked Questions
Everything you need to know about shopping with ICS Publications
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. International delivery times typically range from 7 to 14 business days depending on your location and local customs processing.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials ethically sourced?
At ICS Publications, we prioritize sustainability. We partner with certified manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.